Shipping Policy

CARDSILK makes global deliveries and coordinates complex shipping requirements to ensure your corporate gifts arrive safely and on time.

Delivery Attempts & Address Accuracy

Up to 3 (three) delivery attempts will be made during normal business hours by the shipping carrier.

It is crucially important that in the act of choosing the delivery address of the order, all the indicated fields are completed accurately. This includes any complementary fields, such as apartment, block, and reference points to facilitate the location of the address, avoiding the return of the products.

Delivery Failures and Pick Ups

If it is not possible for the post office or courier to deliver, the status of the tracking code will typically reflect one of the following:

• Pick Up — Package is waiting at a local facility.
• Delivery was missing — Recipient was unavailable.
• Delivery attempt fails — Courier couldn't access the location.
• Unknown customer in the place.

When this happens, it means that the logistics provider in your destination country tried to deliver your product, but they encountered some kind of problem in the process.

In these cases, they often leave the product at an agency or local hub to be picked up by the customer within 5 calendar days.

What you need to do is call the local courier office in your city, check which agency the product is waiting at, and go to the agency with your document and tracking code in hand.

Returned Shipments

If the order is returned to our distribution center, you must contact our customer support team via email at contact@szcardsilk.com with the following information:

• First name & Last name
• Phone number
• Full Address (Apartment, suite, etc.)
• City & Region
• Zip / Postal Code

This information will be passed on to our analysis sector for evaluation and verification of who caused the delivery error. If it is found that the error was ours, CARDSILK will arrange to ship the same products to the address provided by the customer. The delivery of this product will take place within 25 working days from the date of posting.

However, if the mistake was not caused by CARDSILK (e.g. incorrect address provided, failure to pick up in time), we are exempt from the responsibility of refunding the order or freely resending a new product.

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Delivery Time

The deadline for sending your product into the manufacturing and fulfillment line starts from the confirmation of payment by the financial institution.

It usually takes 5 to 10 business days for standard transit depending on the type of shipment you choose when ordering. (Please remember that this period does not count Saturdays, Sundays, and public holidays).

You will receive a tracking code for your order soon after the physical shipment is dispatched.

Please note that international tracking codes may not be updated in real time; therefore, it is natural that it may go a period of days without status updates while in cross-border transit.

Shipping Methods

Currently, we work with different tiers of shipments for international deliveries to suit your timeline and budget:

• 1. DHL Express
• 2. USPS Priority Express (Select regions)
• 3. UPS / FedEx
• 4. National Post / Standard Air Freight

At the time of purchase or invoice confirmation, the available options will be presented to you. Depending on your order volume, destination, and urgency, you must choose between them to finalize your shipping logistics.